What to Expect From a Good Network Support Services Company

Are you in the market for a network support services company? Are your computer systems, server and network giving you sleepless nights? Do your network support issues cost you time and money? Are you considering a migration from XP or Vista to Windows 7? Well, if your answer to any of the questions above is in the affirmative then you need to read on and find out what you should demand as a bare minimum from any network support provider. An excellent provider should make use of leading edge technologies, standards and technical expertise to ensure they deliver the best service to their clientele. In addition, their service should encompass a guarantee on server uptime and Service Level Agreements (SLAs) Besides employing the best staff, and using the latest tools, they should implement market best practice standards. Your account should be assigned to a specialized administrator who would perform routine maintenance tasks as well as undertake scheduled on-site visits. Furthermore, staff from the firm should execute several different technology management tasks proactively. This would ensure the latest in desktop optimization, patch management, anti-spy ware management, spam management and data backup.
You should also have access to the support team 24 hours a day. The support system must have a ticketing system as the bare minimum and there should be an online client back-end support system.

The staff should be able to answer virtually all your "how to" requests which are rarely technical.
If you want to get the highest quality network support it is recommended that you hire a dedicated virtual Chief Information Officer (CIO).

Such a move would ensure that you get the best advice on a continual basis as regards efficiency of technology and the impact of any technology decisions.
Having understood what to expect from a network support company, the next logical question to ask is "what to outsource?" The following is a list of some of the most commonly outsourced network support solutions. 24 hour monitoring Anti-virus, Anti-spam and Anti Malware Products and Services Database Administration Deployment of Network Infrastructure Desktop Deployment Email Services Internet safety solutions LAN (Local Area Network) design, implementation, routine maintenance and execution Managed VPN (Virtual Private Network, Router and Firewall Online Backup Remote Access and On-Site Support Server integration, upgrades, migration and software Terminal Services, Citrix and Remote Area Accessibility Solutions Vendor Management WAN (Wide Area Network) connectivity Wireless Network Solutions